
Welcome to Executive Resilience Insider, where we examine the leadership systems that help organizations make better decisions under pressure.
Today: A third of small business owners are cutting their own paycheck instead of raising prices. Why the owner becomes the default shock absorber for rising costs, and a three-minute exercise to give every absorbed cost a number and a review date.
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THE EXECUTIVE DEEP DIVE |
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A third of small business owners are paying for this year's cost increases out of their own paycheck.
Those are owners who looked at a higher bill and decided the customer should not see it.
It rarely registers as a decision. The invoice arrives, the owner leaves the price alone, and the draw gets a little smaller that month.
Meanwhile, the confidence surveys say small business feels better than it has since summer.
The price increase that never gets announced
Most of it arrives as ordinary paperwork in the mail. A supplier adds a surcharge, the lease resets at a higher number, and the insurance renewal comes back worse for the same coverage.
The owner reads it, runs the math on what a price increase would cost in customers, and keeps the price where it is (the customers with the longest history tend to be the ones the owner least wants to test).
So the gap has to land somewhere. The vendor still gets paid in full, payroll still clears, and the line that shrinks is the one with the owner's name on it.
The approval process is the owner, at the kitchen table, after the bill arrives.
Then it happens again the next month, at a slightly higher number than before.
Feeling better and paying more
Vistage and the Wall Street Journal put small business confidence at its highest level since July this month, up 6.1 points.
The same survey asked about costs over the past three months, and 44% of the CEOs said theirs rose faster than the 3.4% inflation benchmark in the question (the survey supplied the benchmark, which saves everyone the argument about which inflation number counts).
NFIB found the same pressure in September from a separate sample of its members: inflation became the second most cited problem, named by 20% of owners and up four points in a single month.
KeyBank asked 1,500 owners how they were handling it, and 33% said they were absorbing rising costs out of their own paycheck rather than passing them on to customers.
The mood is improving, and the owner is the one holding the margin up.
If you are a partner looking at a founder-led business this quarter, the margin you are underwriting may be holding because the founder quietly stopped paying themselves in full.
A quality of earnings review will catch the below-market pay and adjust for it. It will not show you how tired the founder is by closing.
What the draw was paying for
The owner pays for the gap twice.
Once in the business, where the margin is thinner than the confidence number suggests, and once at home, where the draw that got trimmed was also the household budget for the month.
The second payment does not show up in any survey (the questionnaires ask about hiring plans and revenue, not about the dentist appointment that moved to spring).
What does six months of that do to the person making the pricing calls? It tends to make them worse at those calls. A tired owner defaults to the option that avoids a hard customer conversation, which is the same option that created the gap in the first place.
A department head who misses a number has a boss to answer to and peers who share the miss. The owner answers to next month's numbers, usually late at night, with nobody positioned to absorb part of it.
The absorbed cost still needs a name and a date
Before the next renewal notice arrives, pull every rate change, renewal, and fee increase from the last ninety days.
Then decide, in writing, which of three things happens to each one (a spreadsheet works, and so does the back of the renewal letter):
Pass it to the customer, with the reason stated plainly.
Absorb it in the budget, and name the line that gets smaller to pay for it.
Absorb it personally, with a dollar amount and a date to revisit it.
The third option is a legitimate call for a quarter or two. Plenty of good businesses have been carried through a bad stretch on the owner's pay.
What does the damage is choosing it by default, with no amount and no end date, so that month six looks exactly like month one. The renewal notice will come back next year either way. But this time the decision will already be on paper.
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Mario Peshev EXECUTIVE RESILIENCE INSIDER |
Need Clarity On A Decision You're Carrying?
If you are the one deciding whether to raise the price or eat the cost yourself, that is what the written brief is for.
Send the question, get a Loom and a two page memo back inside three days. No call unless you want one.
